DMV Earns An A+
By JOHN M. DERBY
April 11, 2019
A major problem with the State of California over the years
is that lawmakers mandate changes and then they do not provide
the funding or the personnel to do the job.
Such was the case when new changes were made at the Department
of Motor Vehicles.
Horror stories were prolific. Long lines the norm, and
waiting was expected.
So this is what was expected when we finally were forced
to bite the bullet recently, and get some changes in our
license, as well and purchase our latest vehicle tags.
What actually occurred was amazing.
We went early and there was a long line even at 7:30 a.m.
Then the doors opened, and the DMV employees jumped into
action. It was like they were trained in some kind of military
formation as the staff barked out orders, and had people
moving fast to their necessary destination.
As handicapped, we were shuffled to the front of the line,
no pushing and shoving. We were given instructions which
were clear and easy to understand and told if we had problems,
which we did, then come right back, and we would get additional
The computer department, always a hold-up because many
people are still not computer adept, had one person there
who watched for people with problems. She jumped in and
did not allow others to hold up the line.
To our amazement, by 9 a.m., only an hour after the DMV
opened its doors, there was not one person waiting in line.
It was so amazing that as soon as we got to a phone we called
back home and urged a family member to get right down to
the Merced DMV, and get their new card.
Give the Merced DMV folks an A+.